Japanese service

Problem Avoidance Environment - Service Man

Why Creating a Problem Avoidance Environment Matters

What makes you feel good about using a specific device, tool, or machine? Its functionality, of course. But besides, you’ll be glad if you never experience malfunctions or break downs. In which case you may recommend the product or buy more of the same manufacturer without pondering too much about alternatives. Malfunction however is only a question of probability. There […]

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Servitization of Products

Profitable Services Through Servitization of Products

Japanese service is known for its superior quality all over the world. Visitors experience this already when they arrive at a Japanese airport and need public transportation. Service staff is very friendly and guides non-Japanese speaking foreigners toward their destination. Restaurants provide menus with pictures of dishes and drinks often even for Japanese guests. Shops commonly offer to ship purchased […]

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