Fujitsu Limited has rolled out its cloud service, FinSnaviCloud, at Ashikaga Bank to streamline inheritance-related procedures. This initiative is part of Fujitsu's Personalized Experience offering from Uvance for Finance, which integrates digital and real-world interactions to provide optimal financial services tailored to individuals.
The introduction of FinSnaviCloud aims to enhance the convenience of inheritance processes for Ashikaga Bank's customers while improving efficiency and promoting paperless workflows. The service enables web-based acceptance of inheritance procedures, allowing heirs to complete tasks remotely, thus reducing the need for branch visits.
Ashikaga Bank's Inheritance Center will centralize administrative tasks, consolidating case progress information across branches. This centralization is expected to increase from 40% to 70%, significantly reducing employee workload and processing times.
The service includes a procedure navigation function, which supports document selection and digital uploading of required public documents, such as family registers and wills. It also tracks case status, including inquiry responses and document exchanges, ensuring efficient administration.
As Japan faces rapid population aging, leading to more inheritance procedures, FinSnaviCloud supports Ashikaga Bank's digitalization efforts to address these challenges. The system's future capabilities may include AI-OCR-generated inheritance relationship diagrams, pre-inheritance simulations, and support for creating ending notes.
Fujitsu's broader vision with Uvance for Finance is to leverage data and AI to advance financial operations, providing tailored services for customers and employees. This aligns with Mebuki Financial Group's long-term vision of working with local communities to ensure secure financial services for all individuals.
FinSnaviCloud, based on Fujitsu's FinSnavi package, addresses societal challenges like the super-aging society by offering comprehensive inheritance support. It facilitates integration with external services and allows quick adjustments to social or legal changes through intuitive web tools.
Fujitsu aims to create a comprehensive inheritance ecosystem, supporting challenges from inheritance consideration to the process itself, promoting digital transformation in inheritance operations.